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Financial & Operational Performances – Review, Analysis &
Follow up for Action:

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  Daily Revenue Report (Daily)
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  Daily “Room Revenue Segmentation & Pick Up” Report (Daily)
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  Benchmark (STR Report) vs. comparable properties on KPI (Weekly & Monthly)
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  Hotels’ Retail Report (Monthly)
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  Monthly P&L: actual performance versus budget and prior year (Monthly, Periodically and Annually)
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  Effectiveness of revenue capture, cost control and flow thru (Monthly)
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  Monitor all charges from the management company (Monthly/ Periodically)
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  Monitor marketing sales performance & promotional activities (Monthly)
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  Monitor guest and staff satisfaction surveys (Monthly)
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  Monitor channel delivery (Monthly)
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  Review Business Interruption sum insured for its adequacy (Annually)
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  Review and recommendation on legal cases and labour union matters (ad-hoc)
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  Incentive Bonus & Merit Increases – review and recommendations – (Annually)
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  Risk Assessment and Mitigation proposals (Semi-annually)

Competitive Environment Monitoring (through operator’s
reports)

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  Monitor market rate, occupancy and RevPAR trends (Weekly / Monthly)
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  Monitor key demand generators by market segment (Periodically)
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  Planned supply addition (Annually)
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  Monitor refurbishment & expansion activity at competitor properties (ad-hoc)

Asset Monitoring

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  Mystery Shopping (ad-hoc) and Guest Satisfaction Score (Monthly)
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  Monitor physical condition and anticipated capital expenditure requirements by field visits and operator’s reports (Periodically)
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  Monitor regular preventive & corrective maintenance (adhoc)
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  Review and advise upon all lease, licenses and concessionaire agreements as per HMA
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  Follow up with Owning Company and Operator on refurbishment and expansion activities carried out from owner’s funding (When required)

Appointment and Compensation for GM and Key Executives
as per HMA

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  Interview of GM and Key Executive Candidates for further approvals
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  Propose compensation package to Owning Company considering operator’s policy
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  Guiding GM and Key Executives on Owning Company’s expectations and objectives
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  Regularly monitoring the performances of GM and Key Executives on targets
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  Budget Guidelines: Providing guidelines, templates, and instructions to the operator for preparing the annual operating & capex budgets

Annual Budget Process & review with operator (Preliminary
& Final Budgets)

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  Strategic: Collaboration with operator to establish strategic goals and financial objectives considering market conditions & growth opportunities
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  Review of Revenue: Historical performance data, market trends, demand forecasts, and competitive analysis to develop realistic revenue projections
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  Expense Budgeting: Review with operator on historical expense data, industry benchmarks where applicable and resource optimization as needed, inflation rates in order to establish optimal headcount, labour costs, and operating expenses
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  Capital Expenditure Planning: Assessing the need for annual FF&E and Owner directly funded projects based on operational needs
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  Major Capital Investments – Renovations, Upgrades & Remodelling: Proposals from operator are reviewed based on property condition assessments, brand standards, guest feedback, legal compliance (fire, life safety) and long-term strategic priorities and ROI etc.